Get rid of toxic people, reclaim your life

Dealing with Toxic People

Posted 6 CommentsPosted in Leadership, Personal Effectiveness

2020 ends in less than a week as I write this. I don’t usually write a year end message like this, but this has been an unprecedented year… as everyone lived “concentrated lives” for a couple of months in lockdown, many spoke of struggles & realities beyond their businesses they usually avoid confronting. Some faced […]


Posted Leave a commentPosted in Leadership, Personal Effectiveness, Team

Watch video instead.   Heya Folks, Over the weekend, I did a session on a method of counseling known as the Satir Model, pioneered by a Family Therapist by the name of Virginia Satir, whose teaching is also the foundation of NLP (Neuro Linguistic Programming) as we know it today. But the reason I’m writing […]

Traditional Marketing is Dead! (Is It?)

Posted Leave a commentPosted in Sales & Marketing

Watch video instead.   Hi Folks, Today, whenever you access Facebook, you will see tons of declarations about traditional marketing being dead and digital marketing being the only way forward, with hundreds of “masterclass” being offered to help you jump onto the social media or digital marketing train, or, they claim, you’re going to be […]

Help! Someone just viral his complaint!

Social Media Improves Customer Service?

Posted Leave a commentPosted in Customer Service

Hi Folks, There’s been a lot written about how social media increases customer engagement, thus leading to better customer service… Is it true? Like most things in life, the truth is somewhere in between, it all boil down to the business owner’s attitude towards customer service and the effective execution of well thought out strategies. […]

How Do You Sell A Ferrari?

Posted Leave a commentPosted in Sales & Marketing

Watch video instead. It has been an interesting few weeks… I met 2 business owners in the hardware industry, one selling machinery and one renting them out, both made very similar remarks about their businesses: I sell/rent Ferrari’s, my competitors sell/rent Proton Saga’s (local Malaysian car brand for those not familiar), my prospects don’t know […]

Efficiency vs Effectiveness

Efficiency vs Effectiveness in Sales & Marketing

Posted 2 CommentsPosted in Sales & Marketing

Hi Folks, Many entrepreneurs I work with mistake efficiency for effectiveness in sales & marketing. Online marketing (social media, google ads, SEO, etc) are usually efficient, easy to automate and you have analytical data automatically generated and nicely formatted for your perusal… are they effective? “Traditional”, or offline marketing (print, salespeople, strategic alliances, direct mailers, […]

You get the team & the customers you deserve

Sales Pitch Done Right

Posted Leave a commentPosted in Personal Effectiveness, Sales & Marketing

Hi Folks, Recently I met a business owner whose main complaint was not being able to recruit good agents/resellers for his business. His business model is recruiting non-salaried salespeople as agents to promote & sell his products. I asked him to pitch me as though I am a potential agent, here is a summary of […]

Family Rules Can Make or Break Your Business Part 2

Part II: Family Rules and The Family Business

Posted Leave a commentPosted in Family Business

Watch video instead. A couple of months back, we wrote about how Family Rules can make or break a family business, read it here: Family Rules & the Family Business Today, we’ve been given permission to share an actual example of a family business we work with (no names, just the situations); which perfectly illustrate […]